Last Updated: 25 March, 2024
Thank you for choosing Zenprateck India Private Limited for your project needs. We strive to provide excellent service and
ensure your satisfaction. Please read this refund policy carefully before proceeding with your project.
1. Advance Payment
1.1. Zenprateck India Private Limited requires a 50% advance payment for all projects before work can commence. This
advance payment is non-refundable except as outlined below.
2. Cancellation
2.1. You have the right to cancel your project within 24 hours of making the advance payment
without incurring any additional charges.
2.2. If you choose to cancel your project after 24 hours but before the commencement of work,
Zenprateck India Private Limited will refund the advance payment in full within 3 working days.
2.3. Once the work has commenced, the advance payment becomes non-refundable.
3. Refund Procedure
3.1. To request a refund, you must contact Zenprateck India Private Limited via email or phone within the specified
timeframes outlined above.
3.2. Refunds will be processed within 3 working days from the date of cancellation confirmation.
3.3. Refunds will be issued using the same method of payment used for the initial transaction.
4. No Refund After Project Completion
4.1. Once the project has been completed and delivered to you, no refunds will be provided.
5. Project Disputes
5.1. In the event of a dispute regarding the quality or completion of the project, Zenprateck India Private Limited reserves
the right to assess the situation on a case-by-case basis and determine if a refund is warranted.
6. Contact Us
6.1. If you have any questions or concerns about our refund policy, please contact us at
support@zenprateck.com
By proceeding with your project and making the advance payment, you agree to abide by the terms
and conditions outlined in this refund policy.